ROI Senior Living

Lifecare Senior Resident Community

Project Objectives:

Reduce or eliminate depression of independent and assisted living residents using tactile communication strategies.

Increase employee engagement.

Build high performance cohesive leadership team

CPC Solution:

  • Developed strategic plan to implement innovative solutions
  • Custom designed and implemented leadership development and team building program introducing emotional intelligence, tactile communication and employee engagement best practices.
  • Created a “Flash Mob” to kick-off three months of tactile communications activities around the theme “Hug Me Baby” and introduced “Hug Bingo”, “Hug Ambassadors”, “Hug Me Maybe” buttons and “Hug Paparazzi.”

Outcome:

 

10 positive national media stories

3 CEO Awards, residents had reduced stress levels

Five Star Rating – NY State Survey

Residents had significantly reduced depression scores.  85% of residents who were mildly or moderately depressed had no symptoms of depression at the completion of the project.

Project Duration:

12 monthsseniorliving