ROI Senior Living

Lifecare Senior Resident Community

Project Objectives:

Reduce or eliminate depression of independent and assisted living residents using tactile communication strategies.

Increase employee engagement.

Build high performance cohesive leadership team

CPC Solution:

  • Developed strategic plan to implement innovative solutions
  • Custom designed and implemented leadership development and team building program introducing emotional intelligence, tactile communication and employee engagement best practices.
  • Created a “Flash Mob” to kick-off three months of tactile communications activities around the theme “Hug Me Baby” and introduced “Hug Bingo”, “Hug Ambassadors”, “Hug Me Maybe” buttons and “Hug Paparazzi.”



10 positive national media stories

3 CEO Awards, residents had reduced stress levels

Five Star Rating – NY State Survey

Residents had significantly reduced depression scores.  85% of residents who were mildly or moderately depressed had no symptoms of depression at the completion of the project.

Project Duration:

12 monthsseniorliving