Customized Learning And Development

Customized Learning & Development

Winner of American Society for Training and Development (ASTD) award for “Best in Training" and "Excellence in Organizational Transformation”

Do you believe in lasting change? You will!​

Cooperperson Performance Consulting designs and delivers training programs specifically tailored for your unique organizational needs and learning objectives. Going beyond textbook theory, CPC provides practical business tools, skills, practices and behaviors that are immediately applicable to your organization. The learning environment becomes a “living classroom” providing knowledge that sticks to measurably improve your company’s productivity and profits.

How do we do it?

Working together, Cooperperson Performance Consulting and your organization will form a strategy and design a professional and management development program that we will deliver to your staff

Courageous Conversations

How to Communicate Best When It Matters Most

Drawing from more than ten thousand hours of real-life experience and coaching and educating executives, Ellen Cooperperson teaches breakthrough communication skills to effectively resolve tough issues. She provides the tools and techniques you need to resolve complex challenges at the office and at home, especially when the stakes are high, emotions are strong and opinions vary.

Whether it is confronting a co-worker for breaking a promise, disagreeing with your boss or addressing a violated expectation with your spouse, you will learn hands-on skills to resolve conflicts in the touchiest situations.

Turning A Tough Conversation into A Safe Dialogue

Learn what it means to have a Courageous Conversation™ in everyday life, the enormous benefits of confronting others and the costs of not speaking up when you should. Develop the foundational tools you need to turn a tough conversation into a safe dialogue that yields positive results.

Should You Say It? Learn to Speak to People with Different Styles

Identify your communication and conflict styles and the styles of others. Learn what to say to people with different styles and how to decide if and when to say it.

Create Safe Conversations by Dealing with Emotions

Recognize the five most common approaches people use to deal with difficult conversations at the office and at home. Understand people’s different thinking patterns when they choose silence or to be overly aggressive and attack. Learn to create safety right from the start of a conversation and to maintain it throughout the dialogue. Master your own stories and identify the 4 essential steps to deal effectively with your emotions and theirs.

Holding Conversations Amid Bad Circumstances

Practice the skills and apply the tools to hold Courageous Conversations™ when opinions vary, emotions are strong, expectations have been violated and promises are broken. Match methods learned with the 10 most common circumstances to produce lasting, positive results.

Identify your communication and conflict styles and the styles of others. Learn what to say to people with different styles and how to decide if and when to say it.